Update Date: April 1, 2024
Effective date: April 1, 2024
N. B. EXPRESS SDN BHD (hereinafter referred to as "we") is fully aware of the importance of personal information to you. We will provide adequate protection for the security of your personal information in accordance with the requirements of laws and regulations and with reference to industry best practices. We are committed to maintaining your trust in us. Trust and abide by the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of choosing consent, the principle of least sufficiency, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. In view of this, we have formulated this "Privacy Policy" (hereinafter referred to as "this Policy/this Privacy Policy") to help you fully understand how we collect, use, share, Store and protect your personal information and how you manage it.
Before using each product or service of this application, please read and thoroughly understand this policy, and use the relevant product or service after confirming your full understanding and agreement. Once you start to use the products or services of this application, it means that you have fully understood and agreed to this policy. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the various contact methods provided in this application.
This Privacy Policy section will help you understand the following:
1. Definition and scope of application
2. How we collect and use your information;
3. How we use cookies and similar technologies;
4. How we share, transfer and publicly disclose your information;
5. How we protect your information;
6. How you manage your information;
7. How we handle the information of minors;
8. How your information is transferred globally;
9. How to update this Privacy Policy;
10. How to contact us
1. Definition and Scope of Application
Personal information: Various information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding anonymized information.
Sensitive personal information: Sensitive personal information is personal information that, once leaked or used illegally, may easily lead to the violation of the personal dignity of a natural person or endanger the personal and property safety, including biometrics, religious beliefs, specific identities, medical health, financial accounts, whereabouts Track information, as well as personal information of minors under the age of fourteen.
Personal information processing: including the collection, storage, use, processing, transmission, provision, disclosure, deletion, etc. of personal information.
Deletion of personal information: refers to the act of removing personal information from the system involved in the realization of daily business functions, so that it remains in a state where it cannot be retrieved or accessed.
Anonymization of personal information: refers to the process in which personal information cannot identify a specific natural person and cannot be recovered after processing. .
Personal information de-identification: refers to the process in which personal information is processed so that it cannot identify a specific natural person without the aid of additional information.
Device information: including device identifiers (IMEI, IDFA, Android ID, MAC, OAID, IMSI and other device-related information), application information (application crash information, notification switch status, application installation list and other application-related information), device parameters And system information (device type, device model, operating system and hardware-related information), device network environment information (IP address, WiFi information, base station information and other network-related information), subject to the actual collection of the product.
Children: refers to minors under the eighteenth anniversary.
This policy applies to "NBExpress", "NBExpress Driver", "NBExpress Business" products or services (hereinafter referred to as "this application")
2. How we collect and use your information When you use our products/services, we need/may need to collect and use your personal information including the following two types: 1. In order to provide you with our products/or services For basic functions, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services normally; 2. In order to provide you with additional products and/or services function, you can choose to agree or disagree with the information we collect and use. If you refuse to provide it, you will not be able to use the relevant additional functions normally or achieve the function effects we intend to achieve, and will not affect your use of our basic functions. We hereby remind you that we are committed to creating a variety of products and services to meet your needs. Because we provide you with a wide variety of products and services, and the specific products/services that different users choose to use are different, the basic /Additional functions and the type and scope of personal information collected and used will be different, please refer to the specific product/service function. The specific functional scenarios we provide you include: 1. Helping you become our user In order to complete the creation of an account so that we can provide you with services, you need to provide the following information: your mobile phone number or email address and other information. When you register, provide us with the mobile phone number or email address used for registration (for receiving verification codes), and we will verify whether your identity is valid by sending SMS verification codes. You can modify and supplement your nickname, gender, birthday, avatar, face ID, fingerprint ID binding, and your bank account (for account withdrawal) and other related information, all of which belong to your "account information". When you log in with your face ID or fingerprint ID, and you log in to the app with your face or fingerprint recognition unlocking authorization, we will collect your face ID or fingerprint ID information to provide you with account login services and protect your account security. , to prevent security risks. If you refuse to authorize the above information, you will not be able to use your face ID or fingerprint ID to unlock and log in to this application platform, but it will not affect the other products we provide you and the normal use of other services. It should be noted that in order to ensure the security of your information, we will not save your real face information and fingerprint information to the server. We only randomly generate a HASH value for you on the server as an ID to achieve face ID and fingerprint ID login. After uninstalling this app, the binding relationship between face information and device and the binding relationship between fingerprint information and device will be removed simultaneously. During use, if you provide the following additional information to complete your personal data, it will help us provide you with better services and experience: your birthday, occupation, interests, mobile phone number. However, if you do not provide this information, it will not affect the use of the basic functions of this application product or service. The above information you provide will continue to authorize us to use it during your use of the service. When you voluntarily apply to cancel your account, we will anonymize or delete your personal information as soon as possible in accordance with the requirements of applicable laws and regulations. 2. To provide you with the display and search of goods or services In order to show you content or services that better meet your needs, we will collect and use your device information (including device identifiers (IMEI, IDFA, Android ID, MAC, OAID, IMSI) when you visit or use this website or client. and other device-related information), application information (application crash information, notification switch status, application installation list and other application-related information), device parameters and system information (device type, device model, operating system and hardware-related information), device network Environmental information (IP address, WiFi information, base station information and other network-related information), service log information (browsing records, click-to-view records, search query records, favorites, follow and share information, published information, as well as IP addresses, browser types , telecom operator, language of use, date and time of visit), and the basic information you submit (such as nickname, gender, mobile phone number) to improve your personal information. 3. Provide you with goods or services 3.1 Information you provide to us Relevant personal information you provide to us when you register an account or use our services, such as some basic information (nickname, avatar, gender), phone number, etc.; Shared information that you provide to other parties through our Services, and information that is stored when you use our Services. Before providing the above-mentioned personal information of the other party to this application, you need to ensure that you have obtained their authorization and consent.
3.2 The information we collect during your use of the service In order to provide you with page display and search results that better meet your needs, understand product suitability, and identify abnormal account status, we will collect information about the services you use and how you use them. And associate this information, which includes: 3.2.1 Device information: In order to ensure the safe operation of applications and services, we will collect your device model, application list (installation list), device name, device unique identifier, login IP address, product version number, mobile network information. Our product integrates Jiguang Push SDK. During the running of the application, you need to collect your device unique identification code (IMEI/MAC/Android ID/IDFA/OAID/OpenUDID/GUID/SIM card IMSI information, etc.) Obtain the information of the application list (installation list), which is convenient for the service provider to adjust the push link and mutually promote the closed SDK push process. 3.2.2 According to the specific permissions you grant during the installation and use of the software: (1) Permission to read photos or take pictures When you modify the profile picture information, give feedback, or post comments, we will request a photo album or camera from you permissions. On some models, the album read permission is displayed as "Read the contents of the memory card". If you refuse to authorize to provide photo album or camera permissions, you will not be able to use the corresponding functions, but it will not affect your normal use of other functions of this application. (2) Permission to write to album When you use the function of downloading photos, we will ask you for permission to write to album or memory card. On some models, the album write permission appears as "modify or delete the contents of the memory card". (3) Obtaining location permission When you use functions such as browsing products, adding addresses, ordering food, etc., we will request you to obtain location permissions so that you can better browse businesses near you. If you refuse to authorize the location permission, we will use IP to roughly locate the city center, you will not be able to use the nearby browsing function, and you will not be able to locate your current location when you select an address, but it will not affect your normal use of the browsing product function. (5) Permission to receive notifications During use, we will use third-party push SDKs (Aurora Push, Tencent IM Push) to push system notifications, discount notifications, logistics reminders, offline IM sessions and event reminders to you, so as to facilitate timely delivery. Reach and remind, we will ask you for notification permission. If you refuse to provide notification permission, our notifications will not be able to remind you immediately, but you can still view historical information in My Messages. (6) Third-party SDKs integrated in this application and corresponding permissions This application integrates the following three-party SDKs to ensure operation: Google Maps SDK: used for map selection and location acquisition. In order to set the delivery address and better browse businesses near the user; it is necessary to obtain network status, access Wi-Fi status, location information, access rough location, access precise positioning, read mobile phone status and identity. Tencent Cloud IM International Edition: used for chatting in the customer service system, during which offline sessions will be pushed to you; you need to obtain device information, application list information, and network status. Spay payment (sarawak-pay): used for online payment; needs to read network status. Stripe Payments: Used for online payments; needs to read network status. glide image library: used to load images natively; need to read and write external memory. Google native page library: used to render the page engine natively; Jiguang push SDK: used to push system notifications, discount notifications, logistics reminders, and event reminders to you; you need to obtain device information, application list information, and network status. 3.2.3 Service log information: including browsing records, click-to-view records, search query records, favorites, transactions, after-sales, follow and share information, release information, as well as IP addresses, browser types, telecom operators, language used, access dates and time. When you use the products or services provided by our website or client, we will automatically collect your detailed usage of our services and save them as relevant web logs. For example, your search query content, Idiv address, browser type, telecom operator, language used, date and time of visit, and web page records you visit, etc. Please note that individual device information, log information, etc. are information that cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, such non-personal information will be considered personal information during the combined use, unless authorized by you Or unless otherwise provided by laws and regulations, we will anonymize and de-identify such personal information. When you contact us, we may save your communication/call records and content or the contact information you leave in order to contact you or help you solve problems, or record the solutions and results of related problems. 3.3 You can use the products or services provided by our affiliated companies through the link portal provided by us through the account of this app, so that we can jointly provide you with one-stop service based on the affiliated account. To facilitate your unified management, we display your information centrally in this application. You can discover and use the above services through functions such as basic information and authentication information in the personal center. When you use the above services through our products or services, you authorize us to receive, aggregate, and analyze your personal information from our affiliates based on actual business and cooperation needs, and we confirm that the source is legal or that you authorize and agree to provide us with your personal information or event information. If you refuse to provide the above information or refuse to authorize, you may not be able to use the corresponding products or services of this app normally, or you may not be able to display relevant information, but this does not affect the use of this app to browse, participate in some activities that do not require privacy authorization and other core services. 4. Provide security for you Please note that in order to ensure the authenticity of the user's identity and provide you with better security, you can provide us with identity information such as ID cards to complete real-name authentication. If you refuse to provide the above information, you may not be able to use services such as account management and continue transactions that may involve risks, but it will not affect your use of services such as browsing and purchasing goods. In order to improve the security of your use of the services provided by us and our affiliated companies and partners, to protect the personal and property safety of you or other users or the public, and to better prevent phishing websites, fraud, network vulnerabilities, computer viruses, and network attacks , network intrusion and other security risks, and more accurately identify the violation of laws and regulations or the relevant agreement rules of this application, we may use or integrate your user information, transaction information, device information, relevant network logs and the information obtained by our affiliates and partners. The information you authorize or share in accordance with the law is used to comprehensively judge your account and transaction risks, perform identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.
3.3 You can use the products or services provided by our affiliated companies through the link portal provided by us through the account of this app, so that we can jointly provide you with one-stop service based on the affiliated account. To facilitate your unified management, we display your information centrally in this application. You can discover and use the above services through functions such as basic information and authentication information in the personal center. When you use the above services through our products or services, you authorize us to receive, aggregate, and analyze your personal information from our affiliates based on actual business and cooperation needs, and we confirm that the source is legal or that you authorize and agree to provide us with your personal information or event information. If you refuse to provide the above information or refuse to authorize, you may not be able to use the corresponding products or services of this app normally, or you may not be able to display relevant information, but this does not affect the use of this app to browse, participate in some activities that do not require privacy authorization and other core services. 4. Provide security for you Please note that in order to ensure the authenticity of the user's identity and provide you with better security, you can provide us with identity information such as ID cards to complete real-name authentication. If you refuse to provide the above information, you may not be able to use services such as account management and continue transactions that may involve risks, but it will not affect your use of services such as browsing and purchasing goods. In order to improve the security of your use of the services provided by us and our affiliated companies and partners, to protect the personal and property safety of you or other users or the public, and to better prevent phishing websites, fraud, network vulnerabilities, computer viruses, and network attacks , network intrusion and other security risks, and more accurately identify the violation of laws and regulations or the relevant agreement rules of this application, we may use or integrate your user information, transaction information, device information, relevant network logs and the information obtained by our affiliates and partners. The information you authorize or share in accordance with the law is used to comprehensively judge your account and transaction risks, perform identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law. 5. To provide you with the functions of collection, attention and sharing During the process of browsing our website or client, you can choose to collect the goods and/or services you are interested in, and share information with other third parties through the functional components we provide. During your use of the above functions, we will collect service log information including your collection and coupon information records, sharing history, and use them to achieve the above functions and other purposes that we expressly notify. 6. Exceptions to Authorized Consent According to relevant laws and regulations, the collection of your personal information does not require your authorization and consent in the following situations: 6.1 Related to national security and national defense security; 6.2 Related to public security, public health, major public 6.3 Related to criminal investigation, prosecution, trial and execution of judgments, etc.; 6.4 For the protection of personal information subjects or other individuals’ life, property and other major legitimate rights and interests, but it is difficult to obtain your consent; 6.5 Collected Your personal information is disclosed to the public by yourself; 6.6 Personal information is collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels; 6.7 Necessary for signing contracts according to your requirements; 6.8 For maintaining the safe and stable operation of the products or services provided 6.9 Necessary for legitimate news reporting; 6.10 It is necessary for academic research institutions to conduct statistical or academic research based on public interests, and when the results of academic research or description are provided externally, The personal information contained in the results is de-identified; 6.11 Other situations stipulated by laws and regulations. If we stop operating this application product or service, we will stop collecting your personal information in a timely manner, and notify you of the notice of stopping operation in the form of one-by-one delivery or announcement, and delete or anonymize the personal information we hold. deal with. 7. Customer service and after-sale functions When you contact us or apply for in-sale and after-sale, dispute settlement, in order to protect your account and system security, we need you to provide the necessary personal information to verify your membership. At this time, our customer service and after-sales functions may use your account information and order information. In order to facilitate contact with you, help you solve problems as soon as possible or record the solutions and results of related problems, we may save your communication/call records with us and related content (including account information, order information, the information you provide in order to prove relevant facts). other information, or the contact information you left), if you inquire, complain or provide suggestions for a specific order, we will use your account information and order information. For the reasonable needs of providing services and improving service quality, we may also use other information about you, including the relevant information you provide when you contact customer service, and the questionnaire response information you send to us when you participate in the questionnaire survey.
3. How we use cookies and similar technologies 1. Cookies Cookies and similar device information identification technologies are commonly used technologies on the Internet. When you use our services, we may use related technologies to send one or more devices to your device. Cookies or anonymous identifiers (hereinafter referred to as "cookies") to collect, identify and store information when you visit and use this product, we promise not to use cookies for any purpose other than those described in this Privacy Policy , we use cookies mainly to ensure the safe and efficient operation of our products and services, so that we can confirm the security status of your account and transactions, troubleshoot crashes and delays related anomalies, and help you save you from filling out forms and entering search content. steps and processes. At the same time, we may use cookies to show you information or functions that may be of interest to you, and optimize your choice of advertisements. Most browsers provide users with the function of clearing browser cache data, and you can make corresponding data Clear operation, or modify the acceptance level of cookies or reject our cookies, you may not be able to use services or corresponding functions that rely on cookies because of these modifications. 2. Web beacons and pixel tags In addition to cookies, we also use other similar technologies such as web beacons and pixel tags on our website. For example, the email\text message we send you may contain an address link to the content of our website, if you click on the link, we will track the click to help us understand your product or service preferences so that we can take the initiative to improve Customer service experience. A web beacon is usually a transparent image embedded in a website or email. With the help of pixel tags in emails, we can tell if an email has been opened. If you do not want your activity to be tracked in this way, you can unsubscribe from our mailing list at any time. 4. How do we share, transfer, and publicly disclose your information Sharing under: After obtaining your express consent, we will share your personal information with other parties. 1.2 Sharing under statutory circumstances: We may share your personal information externally in accordance with laws and regulations, litigation and dispute resolution needs, or as required by administrative and judicial authorities. 1.3 Sharing with affiliated companies: In order for us to jointly provide services to you based on the associated account, your personal information may be shared with our affiliated companies. We will only share necessary personal information (for example, in order to facilitate your use of this app account to use our affiliated company's products or services, we will share your necessary account information with the affiliated company), if we share your personal sensitive information or the affiliated company changes For the purpose of use and processing of personal information, we will seek your authorization and consent again. 1.4 Sharing with authorized partners: Some of our services will be jointly provided by us and authorized partners only for the purposes stated in this Privacy Policy. We may share some of your personal information with our partners to provide better customer service and user experience. For example, arranging partners to provide services. We will only share your personal information for legal, legitimate, necessary, specific and explicit purposes, and only share personal information necessary to provide services. Our partners are not authorized to use the shared personal information for other purposes unrelated to the product or service. Please note that the information you share voluntarily or even publicly when using our services may involve your or others' personal information or even sensitive personal information, please consider and make a decision more carefully. At present, our authorized partners include the following types: 1.4.1 Authorized partners for advertising and analysis services. Unless we have your permission, we will not use your personally identifiable information (meaning information that can identify you, such as name or email, mobile phone number, by which you can be contacted or identified) with the provision of advertising , shared with partners of analytical services. We provide these partners with information about the reach and effectiveness of their advertising without providing your personally identifiable information, or we aggregate this information so that it does not personally identify you. For example, we may only tell advertisers how effective their ads are, or how many people viewed their ads or installed apps after seeing them, or to partner with them only after they agree to abide by our advertising guidelines. Partners provide non-personally identifiable statistics (eg "Male, 25-29 years old, located in Kuala Lumpur") to help them understand their audience or customers. 1.4.2 Suppliers, Service Providers and Other Partners. We send information to suppliers, service providers and other partners who support our business, including providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertising and services, providing customer service, payment facilitation Or conduct academic research and surveys. For companies, organizations and individuals with whom we share personal information, we will sign strict data protection agreements with them, requiring them to process personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures. 1.4.3 Message Push Service Provider: The push technology service is provided by Shenzhen Hexunhuagu Information Technology Co., Ltd. of the People's Republic of China. List information, network information and location-related information are provided to Shenzhen Hexunhuagu Information Technology Co., Ltd. to provide you with message push technology services. When we push news to you, we may authorize Shenzhen Hexunhuagu Information Technology Co., Ltd. to adjust the link, and mutually promote the closed SDK push process to ensure that you can receive the news we push to you in time. You can visit https://www.jiguang.cn/license/privacy to learn about the Aurora Privacy Policy 2. Transfer We will not transfer your personal information to any company, organization or individual, except in the following cases: 2.1 After obtaining Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties; 2.2 In the case of merger, acquisition or bankruptcy liquidation, or other situations involving merger, acquisition or bankruptcy liquidation, if it involves When it comes to the transfer of personal information, we will require new companies and organizations that hold your personal information to continue to be bound by this policy, otherwise we will require the companies, organizations and individuals to seek your authorization and consent again. 3. Public disclosure We will publicly disclose your personal information under the following circumstances: 3.1 Based on your active choice and other separate consent, we may publicly disclose your personal information; 3.2 If we determine that you have violated the law Regulations or serious violations of the relevant agreement rules of this application, or to protect the personal and property safety of this application and its affiliates users or the public from infringement, we may obtain your consent in accordance with laws and regulations or relevant agreement rules of this application. Disclose personal information about you, including related violations and actions the app has taken against you. 4. Exceptions to prior authorization and consent when sharing, transferring, and publicly disclosing personal information In the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent: 4.1 National security, national defense security-related 4.2 Related to public safety, public health, and major public interests; 4.3 Related to criminal investigation, prosecution, trial and execution of judgments, etc.; 4.5 Personal information you disclose to the public on your own; 4.6 Personal information is collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels. According to the law, sharing and transferring de-identified personal information and ensuring that the recipient of the data cannot recover and re-identify the subject of the personal information does not belong to the external sharing, transfer and public disclosure of personal information. Storage and processing will not be required to notify you and obtain your consent.
V. How we protect your information damaged or lost. For example, when data (such as credit card information) is exchanged between your browser and the server, it is protected by SSL (Secure Socket Layer) protocol encryption (ie HTTPS protocol); we will use encryption technology to improve the security of personal information; we will use Trusted protection mechanisms to prevent malicious attacks on personal information; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will hold security and privacy protection training courses to reinforce the importance of employees on protecting personal information awareness. 2. We have an industry-leading data security management system with data as the core and around the data life cycle, which improves the security of the entire system from multiple dimensions such as organizational construction, system design, personnel management, and product technology. 3. We will take reasonable and feasible measures to try our best to avoid collecting irrelevant personal information. We will only retain your personal information for as long as is necessary to achieve the purposes described in this policy, unless an extension of the retention period is required or permitted by law. 4. The Internet is not an absolutely safe environment. We strongly recommend that you do not send personal information using communication methods other than those recommended by this application. You can connect and share with each other through our services. When you create a communication, transaction or sharing through our services, you can choose the object of communication, transaction or sharing independently, as a third party who can see your transaction content, contact information, exchange information or shared content and other related information. If you find that your personal information, especially your account or password, has been leaked, please contact the customer service of this application immediately so that we can take corresponding measures according to your application. Please note that the information you share voluntarily or even publicly when using our services may involve your or others' personal information or even personal sensitive information, such as when you post news or choose to upload personal information in public places such as group chats and circles picture of. Please consider more carefully whether to share or even publicly share relevant information when using our services. Please use a complex password to help us keep your account secure. We will do our best to keep any information you send us secure. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of regulatory authorities. VI. How do you manage your information You can view and manage your information in the following ways, and we will respond to your request in compliance with laws and regulations: 1. Access your personal information You have the right to access your personal information , except for the exceptions provided by laws and regulations. You can access your personal information by yourself in the following ways: Personal data - If you want to access or edit the date of birth, occupation, hobbies and mobile phone numbers in your personal data, you can log in to your account through " Do this in "My" - "Settings". Authorized use - You can log in to your account by clicking the "Settings" icon in the upper right corner, and then click "Portrait" - "Settings" to disable or enable authorization in the authorization options. 2. Correcting or supplementing your personal information When you find that the personal information we process about you is incorrect, you have the right to ask us to correct or supplement it. You can apply for correction or supplementation through the methods listed in "(1) Access to your personal information" in this article. 3. Deletion of your personal information You can delete some of your personal information through the methods listed in "(1) Accessing your personal information" in this article. In the following situations, you can request us to delete personal information through our customer service: 3.1 If our processing of personal information violates laws and regulations; 3.2 If we collect and use your personal information without your explicit consent; 3.3 If our processing of personal information seriously violates the agreement with you; 3.4 If our processing purpose has been achieved, cannot be achieved or is no longer necessary to achieve the processing purpose; 3.5 If we stop providing products or services, or the storage period has expired . If we decide to respond to your deletion request, we will also try our best to notify the subjects who have obtained your personal information from us and require them to delete it in a timely manner (unless otherwise provided by laws and regulations, or these subjects have independently obtained your authorization) . After you or we assist you to delete relevant information, we may not be able to immediately back up the information in response to the deletion from the backup system due to the legal and security technology restrictions used, we will securely store your personal information and limit any further access to it. processing until the backup can be made clear or anonymized. 4. Change the scope of your authorization and consent Each business may require some basic personal information to be completed (see "Article 1" of this Privacy Policy). In addition, for the collection and use of additional personal information, you can contact the customer service of this application to apply for granting or withdrawing your authorization. Please note that we may not be able to respond to your request to change the scope of authorization for some types of personal information, such as the information necessary to realize the basic functions of this application or the information necessary for us to fulfill the obligations stipulated by laws and regulations. After you withdraw your authorization, we will no longer process the corresponding personal information, but your decision to withdraw your authorization will not affect our previous personal information processing based on your authorization. 5. Constrain the automatic decision-making of the information system In some business functions, we may only make decisions based on non-manual automatic decision-making mechanisms including algorithms. If these decisions affect your legitimate rights and interests, you can contact us through customer service. 6. Responding to your above request In order to ensure security, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request. We will respond within 30 days. If you are not satisfied, you can also file a complaint through the customer service of this app. For your reasonable requests, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost as appropriate. We may reject requests that are unreasonably repetitive, require excessive technical means (for example, the need to develop new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical. In the following cases, according to the requirements of laws and regulations, we will not be able to respond to your request: 6.1 It is related to national security and national defense security; 6.2 It is related to public security, public health, and major public interests; 6.3 It is related to criminal investigation, prosecution, and trial 6.4 There is sufficient evidence to show that the subject of personal information has subjective malice or abuse of rights; 6.5 Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations; 6.6 It involves business secrets. 7. Account cancellation We will keep the data on your account (180 days). If you do not want to continue to use our products, you can submit an application for canceling your account to us through: My-Settings-Account Cancellation. After you voluntarily cancel your account, we will stop providing you with products or services, and delete or anonymize your personal information as required by applicable laws. If you cannot access such personal information through the above path, you can contact us at any time through the customer service of this application. We will respond to your request for access within 15 days. For other personal information generated during your use of our products or services, we will provide you with the relevant arrangements in "(7) Responding to your above-mentioned requests" in this article. 7. How we handle the information of minors In digital office/study, communication and collaborative activities, we presume that you have the corresponding capacity for civil conduct. If you are a minor, we require you to ask your parents or other guardians to read it carefully this policy, and use our services or provide us with information with the consent of your parent or other guardian. If you are a child under the age of 18, before you use our services, you and your guardian should read this privacy policy carefully to ensure that you can use our services under the guardian's guidance only after obtaining the guardian's consent. , to ensure your safety when using our services and conducting transactions. If you are the parent or other guardian of a child, please pay attention to whether the child is using our services after obtaining your authorization and consent. If you have any questions about the child's personal information, please contact our dedicated personal information protection department. For the collection of minors' personal information using our products or services with the consent of parents or guardians, we will only use, share, and transfer minors' personal information permitted by laws and regulations, express consent of parents or guardians, or necessary to protect minors or disclose this information. 8. How to transfer your information around the world Personal information collected and generated during our operations in Malaysia is stored in Malaysia, except in the following cases: 8.1 Laws and regulations clearly stipulate; 8.2 Obtain your express authorization; 8.3 You pass Personal active behaviors such as cross-border live broadcast/posting of news on the Internet. In response to the above situations, we will ensure that your personal information is adequately protected in accordance with this Privacy Policy.
9. How to update this privacy policy
In order to bring you a better product and service experience, we continue to strive to improve our products, services and technologies. When new services and business processes are changed, we may update our privacy policy and inform you that you follow this policy. rights enjoyed.
For major changes, we will also provide more prominent notices (including we will notify you through a small red dot or provide you with a pop-up prompt),
Material changes referred to in this policy include:
1. The business model of the product has undergone major changes, such as the purpose of processing personal information, the type of processing personal information, and the way personal information is used;
2. The main body of the privacy policy is changed due to business adjustment, transaction and merger, and the new subject recipient changes the original processing purpose and processing method;
3. The main objects of personal information sharing or public disclosure have changed;
4. The user's personal information rights and their exercise methods have undergone major changes;
5. When the contact information and complaint channels of the person in charge of personal information protection are changed;
6. When the personal information protection impact assessment report indicates that the product has a significant impact on personal rights and interests; we will also archive the old version of this policy on the special page of this application for your reference.
10. How to contact us
You can contact us in the following ways and we will respond to your request within 15 days:
1. If you have any questions, comments or suggestions about the content of this policy, you can contact us through "My" - "Settings" - "Help and Feedback" - "Online Customer Service" in the Facebook customer service or APP;
2. If you find that personal information may be leaked, you can report it through the feedback of this application;
Company Name: N. B. EXPRESS SDN. BHD.
Office Address: LOT 145, JALAN SALIM, 96000 SIBU, SARAWAK, MALAYSIA.
Registered address: LOT 2819, JALAN SALIM, 96000 SIBU, SARAWAK, MALAYSIA
Tel: 60126058186
Emall: nbexpresssibu@gmail.com